Refund policy

We want you to love your MAJI order. If something isn't right, contact us within 7 days of delivery at majiworld.orders@gmail.com

Eligible for return: Items that arrive damaged, defective, or different from what you ordered. Please send photos of the item and packaging.

Not eligible: Opened or used facial care products, for hygiene and safety reasons, unless they arrived damaged or defective. Handwoven baskets are handmade, so small natural variations in color, size and weave are normal and are not defects.

Once approved, we will replace the item or refund you to your original payment method. Refunds take 5 business days. Return shipping costs are covered by us for damaged or wrong items, and by the customer for change-of-mind returns on unused, unopened items.